Privacy policy

Privacy Policy

Last updated: September 22, 2026

SaturnShop (“we”, “us”, “our” or “SaturnShop”) operates this website and the services, content, products and customer support made available through it (collectively, the “Services”). This Privacy Policy explains how we collect, use and disclose personal information when you visit, use or make a purchase through the Services.

For the purposes of applicable data-protection law, the controller of your personal information is:

JTR FutureTech Limited
Unit C, 9/F, Winning House, No. 72–76 Wing Lok Street, Sheung Wan, Hong Kong SAR
Email: saturnshop.support@gmail.com
Business Registration No.: 75108556-000-03-23-0
Company Registration No.: 3258388

Personal information we collect

Depending on how you use the Services, we may collect:

Contact and account information, such as your name, email address, telephone number, billing address, delivery address and account details.
Order and payment information, such as products viewed or purchased, order history, payment status and transaction identifiers. Payment-card details are processed by our payment providers; we do not ordinarily receive or store full card numbers.
Customer-support communications, including messages, photographs, videos or other information you send us about an order or product issue.
Device and usage information, such as IP address, browser type, device identifiers, pages viewed, approximate location derived from IP address and interactions with the Services.
Information from service providers, including Shopify, payment processors, logistics, sourcing and fulfillment providers, fraud-prevention providers and analytics providers, where relevant to an order or the Services.

How we use personal information

We use personal information to:

provide, process, fulfill and deliver orders;
communicate with you about an order, account, request or product issue;
provide customer support, returns, refunds or replacements;
maintain, secure and improve the Services;
prevent fraud, misuse, security incidents and unlawful activity;
comply with legal obligations and enforce our terms; and
send promotional communications only where you have opted in or where otherwise permitted by applicable law.

You may unsubscribe from marketing communications at any time using the unsubscribe option in the communication. We use cookies and similar technologies for non-essential analytics or advertising only in accordance with your consent choices where consent is required.

How we disclose personal information

We may disclose personal information to:

Shopify, payment processors including Airwallex where applicable, BuckyDrop, suppliers, fulfillment and shipping providers, IT providers, analytics providers, customer-support providers, cloud-storage providers and other service providers that help us operate the Services. We share only the information reasonably necessary for the relevant service, such as order details, contact details and delivery address for order fulfillment and delivery.
professional advisers, insurers, auditors and regulators where reasonably necessary;
a purchaser, successor or other participant in a merger, sale, restructuring or similar business transaction; and
law-enforcement authorities, courts or other parties where we believe disclosure is required by law or necessary to protect our rights, customers or the public.

We do not sell personal information for money. Where applicable law treats certain cookie-based advertising or analytics activity as a sale or sharing of personal information, you may exercise the choices described in this Privacy Policy or through the cookie controls available on the Services.

Cookies and similar technologies

We and our service providers use cookies, pixels and similar technologies to operate the Services, remember preferences, measure performance and, where permitted, support analytics or advertising. You can control cookies through your browser settings. Blocking some cookies may affect how the Services work.

Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, provide support, resolve disputes, maintain business records and comply with legal obligations. The retention period depends on the type of information and the reason for processing it.

Your rights and choices

Depending on where you live, you may have rights to request access to, correction of, deletion of or a copy of your personal information; to object to or restrict certain processing; to withdraw consent; or to request data portability. You may also have a right to appeal a decision relating to a privacy request.

To make a request, email saturnshop.support@gmail.com. We may need to verify your identity before responding. Where permitted by law, an authorized agent may make a request on your behalf with appropriate proof of authority.

If you are in the EEA, United Kingdom or Switzerland, our legal bases for processing may include performance of a contract with you, our legitimate interests, compliance with legal obligations and your consent where required.

International transfers

We may process personal information in countries other than the country where you live, including Hong Kong, the United States and countries where our service providers or fulfillment partners operate. Where required, we take appropriate steps to protect personal information transferred internationally.

Children

The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.