Shipping policy

SHIPPING POLICY

FREE SHIPPING

SaturnShop offers free standard shipping on all orders to destinations currently available at checkout.

There is no additional standard shipping charge added to your order.

DELIVERY TIMES

Most orders are expected to arrive within approximately 6–15 business days.

Delivery times are estimates and may occasionally be affected by carrier delays, customs processing, local delivery conditions, public holidays, weather, or other circumstances outside our reasonable control.

Tracking information will be provided when it becomes available.

DUTIES AND IMPORT TAXES

SaturnShop uses tax-inclusive / DDP shipping arrangements for supported destinations where applicable.

Our goal is for the price confirmed at checkout to be the amount you pay, without unexpected import duties or customs charges being requested from you upon delivery.

If a carrier or customs authority unexpectedly requests an additional import or customs payment for your SaturnShop order, please contact us at saturnshop.support@gmail.com before making the payment so that we can investigate the issue.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible at saturnshop.support@gmail.com.

We will try to update the information before the order is processed or shipped, but we cannot guarantee that changes can be made once fulfillment has begun.

DELIVERY ISSUES

If your tracking information shows an unusual delay, your package appears to be lost, or your order is marked as delivered but cannot be located, please contact us at saturnshop.support@gmail.com.

We will review the shipment and work with our fulfillment and shipping partners to determine an appropriate solution.

Nothing in this Shipping Policy limits any mandatory consumer rights available under applicable law.