Shipping policy
SHIPPING POLICY
Last updated: September 24, 2026
FREE TRACKED SHIPPING
SaturnShop offers free tracked standard shipping on all orders to destinations currently available at checkout.
There is no additional standard shipping charge added to your order.
PROCESSING
Orders are sourced, checked and prepared before international dispatch.
Processing typically takes 3–6 business days before dispatch.
ESTIMATED TRANSIT TIMES AFTER DISPATCH
United States:
Typically 7–14 calendar days.
Europe — Standard Products:
Typically 12–14 calendar days.
Battery, Magnet or Restricted Products:
Typically 14–21 calendar days.
Products containing batteries, magnets or other restricted components may require a specialized shipping route and can take longer than standard products.
Transit times for other supported destinations vary depending on the destination, product type and available shipping route.
All delivery and transit times are estimates rather than guaranteed dates. Carrier delays, customs processing, public holidays, weather and local delivery conditions may occasionally affect delivery.
DUTIES AND IMPORT TAXES
SaturnShop uses duty-prepaid shipping routes for supported orders.
Duties and import taxes are prepaid on orders shipped through these routes. Customers should not normally be asked to pay additional import duties or customs charges upon delivery.
If the preferred shipping route is unavailable, we may use another confirmed duty-prepaid route where available.
If no suitable duty-prepaid route is available for an order, we may contact you or cancel and refund the affected order before dispatch rather than ship it using an unsuitable method.
If a carrier or customs authority unexpectedly requests an additional import or customs payment for your SaturnShop order, please contact us at saturnshop.support@gmail.com before making the payment so that we can investigate the issue.
TRACKING
Tracking information will be provided when it becomes available.
Tracking may take some time to update after the parcel has been handed to the international carrier.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible at saturnshop.support@gmail.com.
We will try to update the information before the order is processed or shipped, but we cannot guarantee that changes can be made once fulfillment has begun.
DELIVERY ISSUES
If your tracking information shows an unusual delay, your package appears to be lost, or your order is marked as delivered but cannot be located, please contact us at saturnshop.support@gmail.com.
We will review the shipment and work with our fulfillment and shipping partners to determine an appropriate solution.
Nothing in this Shipping Policy limits any mandatory consumer rights available under applicable law.