Refund policy

Return & Refund Policy

Last updated: September 22, 2026

Thank you for shopping with SaturnShop. We want you to be satisfied with your order. This policy explains how we handle return and refund requests and does not limit mandatory consumer rights that may apply where you live.

Return window

You may request a return within 14 days after delivery. To start a request, email saturnshop.support@gmail.com with:

your order number;
the name and email address used for the order;
a short description of the issue or reason for the request; and
clear photos or video where an item is damaged, defective, incomplete or incorrect.

Please do not send an item back before we provide written return instructions and, where a physical return is required, the applicable return address.

Eligibility

To be eligible for a standard return, an item must generally be unused, in the same condition as received and, where reasonably possible, in its original packaging. We may ask for information or evidence reasonably needed to review the request.

We cannot accept returns for damage caused by misuse, accidental damage, normal wear, modifications made after delivery or issues clearly disclosed before purchase, except where applicable law requires otherwise.

Damaged, defective, incorrect or incomplete orders

If an item arrives damaged, defective, incorrect or incomplete, contact us promptly. We will review the case and may offer a replacement, a partial or full refund, or another appropriate remedy. We may request photos or video to help us assess the issue.

Low-value or uneconomical returns

For some low-value items, physical return shipping may be uneconomical. After reviewing the request, we may offer a refund, replacement or another appropriate remedy without requiring you to return the item.

Because products may be sourced and fulfilled through different logistics partners, the return destination and whether a physical return is required are confirmed individually after we review the request.

Return shipping costs

If the return is due to our error or an item is confirmed as damaged, defective, incorrect or incomplete, we will provide the appropriate instructions for the case. For other approved returns, the customer may be responsible for return shipping costs unless applicable law provides otherwise. We will explain any applicable costs before asking you to send anything.

Refunds

Once we receive and inspect an approved return, or otherwise approve a refund, we will notify you. Approved refunds are issued to the original payment method. Processing times vary by payment provider and bank.

Original shipping charges are not refundable unless the return is due to our error or applicable law requires otherwise.

Cancellations

If you need to cancel an order, contact us as soon as possible. We can cancel only if the order has not yet entered procurement, processing or shipment. If cancellation is no longer possible, you may still have the rights described in this policy after delivery.